General

What is Urban Hunt?

Urban Hunt offers a series of interactive, modern-day scavenger hunts that take teams on a self-guided adventure around a particular neighbourhood or venue. Teams sign-up and play using the Facebook Messenger app on their phone and embark on a game filled with cryptic clues. It’s a fun way of discovering local hotspots and hidden gems and leaves you feeling like you really know a place, thanks to the interesting facts shared along the way.

What's the difference between a Hunt and a Trail?

A Trail is the course where a Hunt takes place. A Hunt is the individual play, which can consist of up to 5 different teams each competing against each other. Each Hunt will have it's own Hunt code which team players can use to access their specific leaderboard.

Where can I see the different trails?

All Urban Hunt trails are viewable online at urbanhunt.co/trails or by starting a Facebook Messenger chat with Urban Hunt.

One team, multiple devices

If you would like for more than one person to receive and be able to answer the clues for your team, simply type #player once you have paid or confirmed your hunt, or during gameplay. You can add up to 4 people per team, including the captain.

Setup

How much does it cost?

The cost of our trails can vary, but our standard trails are just AU$25 or £15 per team. Check each trail’s information page for its cost.

How many people can I have per team?

There is no limit to the number of people that you have in a team, although for the best experience we recommend 2-4 players per team.

Can I change my team details after I have signed up?

Currently no, all details (including team names) must be confirmed at the time of payment. If you would like to play the hunt on a different device or Facebook account you can do so by typing #member

When can I play Urban Hunt?

You can play within 28 days (4 weeks) upon signing up for your Hunt. You must commence play within the specified time period on the day. For example, if a trail states that play must commence Tue - Sun between 10am - 4pm, you must START your hunt between these times. Some clues can take you inside of cafes, shops, museums, galleries or bars and these time restrictions ensure teams can complete the trail in full. If you wish to play leisurely, try to start at least an hour before the latest start time.

How long will the trail take?

The average time it takes to complete a trail can be found on the trail details on the Urban Hunt website or through Facebook Messenger. The average duration of a trail is automatically updated based on previous teams. If you would like to take a leisurely pace without time constraints, please ensure you start the trail well before the last indicated time.

For museum trails, will we have time to look around the other exhibits whilst we do the trail?

Yes, we have specifically designed the museum trails so that visitors can take their time exploring the collection. After each question your time is paused so you can experience all the museum has to offer. Simply click ‘Next clue’ when you are ready to move on.

What if I run out of time during a hunt and want to pause?

We offer each team a one-off 7 day extension on your trail. To initiate an extension on your trail, you must type pause during gameplay or use the support menu. Please be aware that to re-enter the museum on a different day you will need to re-purchase admission.

Will I be able to solve a trail if I don’t know the city?

If you don't know the city you can still solve the clues, just use a map or ask a local! Knowing the trail area may benefit you on a few clues but isn't likely to be the deciding factor on who wins the Hunt. Our answers are designed so that you can’t just search them online, you need to be there in person!

Will my phone work for Urban Hunt?

Currently Urban Hunt works only through Facebook Messenger. This means that your team captain will need a Facebook account to play. We recommend that you have the latest version of the Facebook Messenger app installed for the best experience.

Can I receive my team’s clues on a second device?

Yes! But only during gameplay. Once you have paid or confirmed you can type #member to add another more team members.

Will Hunts with multiple teams end up just following each other?

We have added in clues that stagger how long it takes to figure out their answer, so generally this doesn't happen.

Will we have any breaks?

Yes. Each trail usually includes scheduled refreshment breaks that you can choose to take or skip.

Is it suitable for children?

Absolutely! These trails are suitable for all ages, particularly when playing as a family group. Please make sure that if you do want to enjoy a hunt with your children, they are supervised at all times.

Gameplay

How do we sign up for a Hunt?

Search ‘Urban Hunt’ on Facebook Messenger and click ‘Get Started’. Select your preferred trail, reply with your team name then add any extra teams to your hunt before you finish and pay. Once your payment is processed, make your way to the start location and click ‘Start Hunt’. Alternatively, click here and select a trail.

How do we begin a Hunt?

Once you've signed up, you will be prompted with a button that says START HUNT. Make your way to your start location and click to begin.

If there are multiple teams in your hunt, the captain of Team 1 (known as the hunt organiser) is in charge of tapping START HUNT for everyone. All of the other team captains will need to be verified via Facebook Messenger to play. The organiser of a hunt is unable to start play unless all team captains have been verified.

How do I answer the questions?

Every time you receive a clue, your response to that message will be marked as your answer. Our answers are not case sensitive and for each clue there may be a few different answers we accept (e.g. if the answer is '17' we may accept 'seventeen' etc..).

Currently all answers are text-based so you just have to type your answer as a reply to the clue. We may introduce photo answers in the future, but for now please refrain from sending us anything but a text response unless we specify.

How long does it take to receive a reply?

Generally you should get a reply within 10 seconds. If you are in an area with poor reception you can type '#member' to receive a link to add another team members phone. Check out how it works for more information.

If you have not received anything within a minute, please tap the blue menu to the left of the text box and tap HELP. One of our live agents will jump online to chat with you and help solve your problem.

Why aren't I receiving a response?

Check your internet connection and that your last message has been delivered. Don't forget that museums and many cafes and bars offer visitors free Wifi that you can use!

Check you are in the normal game play mode and not support mode. Just type 'end support' to return to game play.

Why do I keep being told my answer is incorrect?

Trails are designed to be cryptic, so often the correct answer is not always the first one that comes to mind. Make sure you re-read the clue to check exactly what it is asking, and use a hint or hot hint to simplify. If you are still convinced that you have the correct answer, skip the clue and email [email protected] and we will look into it for you.

What is the difference between a hint and a hot hint?

Urban Hunt offers you the option to receive a hint or hot hint to simplify clues you are finding difficult. A hint helps you to work out where you must go and a hot hint is for when you think you have arrived where the answer should be, but can’t find it. Your first hint and hot hint of the trail are both without penalty. Your team will incur a 10 minute time penalty for each hint or hot hint thereafter, but a 30 minute penalty if you skip the question completely. It’s therefore definitely better to use the hints rather than skip!