Payments

All major credit and debit cards including Visa, Mastercard and American Express are accepted for payment.

Promo Codes / Gift Voucher

Promo or gift voucher codes can be inputted just before the payment stage. If your code isn’t working please check the exact spelling and remember they are case-sensitive. You may also need to check the code’s trail validity (country, city etc) and expiry.

Receipts

Upon successful payment, you will receive an event confirmation email with a link to your event dashboard and receipt attached. If this email doesn’t appear in your email inbox, you may need to check your spam or junk folder.

Refunds

Urban Hunt offers a 100% satisfaction guarantee. If you have organised an event and decided you no longer want to play, you can process your own refund by visiting your event dashboard, scrolling down to Organised Events and clicking the Refund button. As long as a team has not completed the event, you are entitled to a full refund for that team.